ApexFlows Studio Privacy Policy

1. Introduction

ApexFlows Studio ("we", "us", "our") is an AI automation and workflow consulting studio based in Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

2. Information We Collect

• Personal information such as name, email address, phone number, and job title.
• Business data such as CRM data, lead information, workflow configurations, and operational data provided to deliver services.

3. How Information Is Collected

• Website forms and intake questionnaires.
• Direct communications by email, phone, or video calls.
• Third-party integrations connected at your request, such as CRMs, automation platforms, and communication tools.

4. Purpose of Data Collection

• To deliver automation, consulting, and implementation services.
• To communicate about projects, support, and updates.
• To design, build, and maintain workflow automations and integrations.

5. Consent

We obtain consent for the collection, use, and disclosure of personal information. Consent may be explicit (for example, when you submit a form) or implied where it is reasonable to do so for service delivery. For commercial electronic messages, we follow CASL requirements and provide unsubscribe options where applicable.

6. Use of Third-Party Services

We may use third-party services to deliver our work, including tools such as Google services, Make.com, Zapier, Twilio, and OpenAI APIs. These providers may process data on our behalf to enable communications, automation, analytics, and system integrations.

7. Data Storage & Security

We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to meet legal or contractual obligations, and to resolve disputes.

9. Your Rights

• Request access to your personal information.
• Request corrections to inaccurate information.
• Withdraw consent, subject to legal or contractual restrictions.

10. Cookies & Tracking

Our website may use basic cookies or similar technologies to support site functionality and analytics. You can adjust browser settings to limit cookies, but some features may not function properly.

11. International Data Transfers

Some third-party tools we use may store or process data outside Canada. When this occurs, information may be subject to the laws of other jurisdictions. We take steps to ensure appropriate safeguards are in place.

12. Contact Information

ApexFlows Studio
Ontario, Canada

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.